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Welcome to this weeks DSM Newsline.
With our first newsletter released, I thank everyone
for the great feedback we received. We hope this
communication helps us do a better job for you.
In the next few DSM Newsline issues we will be
featuring computing security solutions. These solutions
are required for us to keep your systems up and running.
On a daily basis we face service and support issues
caused by viruses, hackers and other malicious programs
that attack and damage computer systems. DSM has gained
significant expertise in computing security to protect
and keep you safe.
We have been very successful in migrating our skills
and culture into one of computing security as opposed to
just service and selling computing products. For our
clients that implement our prescribed security
solutions, we have seen the incidents of viruses,
hackers and other nasty, damaging system breaches and
disruptions disappear.
This being said, we feel
we cannot let our guard down.
As a result, we provide amazing new age products that
not only provide security but are also affordable and
enhance your business computing experience.
Big businesses spend uncountable amounts of money on
security solutions, because they need them.
Our
mission is to provide you with affordable security
solutions for your business, because you need them.
Thank you for reading, and I look forward to hearing
from you.
Sheldon Waters
President &
C.E.O.
DSM Computing Solutions Inc.
Email: Sheldon@dsm-corp..com
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DSM Statistics |
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Our Work Behind The Scenes Pays Off
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DSM Support News |
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Providing Exceptional Service & Support
Our Help Desk has become an important part of
the service we provide. We are committed to
providing reliable, competent and professional
Help Desk service and support.
We have seen the Help Desk grow from one
technician to a team of three to five, depending
on demand, so we can provide you with fast,
efficient service and support.
We are now making some new changes to enhance
our Help Desk service even more. We have added a
stronger incident tracking system and management
regime to make sure you are taken care of.
We have dedicated Amy Olshansky to coordinating
the Help Desk with our ticket tracking system for
your service incidents. This gives your support
incident an identity that we manage and track to
ensure you are taken care of.
You will notice this change when you call in
for support as Amy will take your call to create
an incident, give you the incident number, then
make sure our great Help Desk team take care of
you.
We look forward to any feedback and suggestions
you can give us that will help make this crucial
part of our service and support the best it can
be.
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Inside DSM |
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Our Company & Our People
DSM is proud to
announce that we have been featured in a news
article in the October issue of Profit
Magazine. The article discusses how we have
survived through the post Y2K IT industry downturn
when most companies like DSM went out of business.
We were approached by Profit Magazine to
profile how we changed our company to ensure that
we survived and are a very healthy, growing
business. In the past few years, our focus moved
from selling computer hardware with basic service
to very deep service offerings as our primary
business backed by our hardware product sales.
I would add that it was the loyalty of you, our
valued, dedicated clients that made our survival
possible when most others failed. We are proud
that we still count our very first clients from
the late 1980's in our client base. We greatly
appreciate everyone's continued support for DSM
and we are working extra hard to provide you with
the best, affordable IT products and services to
help your business.
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DSM Featured Solution |
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Helping Your Business Perform With
Technology
The DSM Spam Stopper
Spam email is not only annoying and costly to
deal with, it is also very dangerous. A large
percentage of viruses and other nasty system
intrusions are delivered to your system via email.
Worse, effectively filtering Spam from your good
email messages is incredibly difficult and changes
hourly.
At DSM, we tried everything in the market to
provide our clients with a good solution to
eliminate spam. Out of pure frustration with
products that don't work or are intrusive to the
user, we have developed the DSM Spam
Stopper system. Almos all of our clients are
using the DSM Spam Stopper with great
success.
The DSM Spam Stopper works because it
filters your email BEFORE it comes into
your office. In addition, it is extremely accurate
in identifying and removing spam, viruses and
other dangerous emails that plague inboxes in most
companies.
To keep the DSM Spam Stopper effective,
it is updated with the latest spam and virus
information every 20 minutes, 24 hours a day, 7
days a week. This level of interaction that is
required to keep you safe.
Our weekly statistics show how many spam email
messages and known viruses were killed this week.
This is a big problem and the DSM Spam
Stopper is an effective solution.
If you do not have our DSM Spam Stopper
get in touch with your account manager and we will
provide you with a free 2 week trial of our
amazing solution.
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