Solutions Designed For Your Needs

Providing solutions that meet your company €™s needs has been the cornerstone of DSM for more than 17 years.   We provide you with appropriate technology that drives value to your business and is integral to your success.

Analysis And Research
Our pre-installation work involves analysis of your needs and matching them with available technology.   We ensure that your solution is appropriate and successful before we start any implementation work.

Implementation Planning
Once we have engineered the appropriate solution for your business and determined how it will fit your needs, our implementation planning takes over.   This crucial step in implementing your system ensures our dedicated, professional field technicians understand the scope of the system, your needs and the implementation project.   In addition, we ensure your business is not inconvenienced by the implementation.

Implementation Services
System design and implementation plan in hand, the DSM technical team moves into action to implement the system.   Our goal is to ensure that your business operations are not inconvenienced through the installation process.   The DSM team work through evenings and weekends to perform any disruptive aspects of the system implementation.   Once completed, your company is up and running and productive on their next business day.

Implementation Testing
While it is hard to simulate the complete complement of live situations, the core system functions are tested throughout the system.   This testing helps to minimize post implementation support and clean up that is typical of many of these projects.

Post Implementation Support
Now that the installation is completed, our post implementation support is activated to make sure that you are well taken care of.   After some implementations, there are minor adjustments and clean up work that requires attention.   In addition, once the system is in full real life use, small adjustments and changes may be required.   We always remain on-site after the implementation to ensure any of these items are dealt with immediately, without inconvenience to your company.

On-Going Support
With the new system implemented and the small post implementation adjustments made, DSM support provides you with our contract options, on-site and remote support as well as our full help desk support, 24 hours a day, 7 days a week.