On-Site IT Management Contracts
DSM specializes in providing service contracts that fit your business, focused on providing you with complete service and support for your on-site computing systems.We pride ourselves on being there, when you need help, 24 hours a day, and 7 days a week. With a DSM site management contract, you have the service, support and help that you need.
- Access to the DSM Help Desk where our qualified technicians are standing by
- Remote service – we can fix most issues quickly, securely accessing your system
- Full 24 hour – 7 day per week service and support – we are always on call
- Remote monitoring – with 24 hour – 7 day per week alerts that go directly to our support team
- A dedicated primary technician takes care of you with our technical team as backup
- Pre-scheduled – pro-Active on-site visits to ensure your system is healthy and reliable
- Ad-hoc service as required – when you need it
- Emergency service with a strong Service Level Agreement (SLA)
We design our contracts to fit your budget, needs and comfort level, with options for smaller offices to full scale, high level IT management.
We can provide more details on our contract options and the service levels we provide. Our goal is to make sure you are taken care of,our contracts are the first important step to let us provide you with proper service and support.
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The speed of our hosted server for our accounting application is more than two times faster than our local server was and it is saving us over $1,000 per month 
P.R . Reston VA.
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