The Company

• A prominent financial services firm.
• Computing solutions are the heart and sole of the businesses processes.
• 15 offices in total from coast to coast across the country.
• Centralized computing in Toronto head office.
• DSM has been providing full service and support for all IT functions for over 10 years.

    The Requirement

• Provide reliable connectivity for all users in all locations to work on-line with head office system.
• Provide secure and managed system for all locations with no tolerance for down time.
• Speed is of main concern for users to ensure productivity is not effected by being remote to the main head office system.
• Much after hours work and offices across 3 time zones require total service and support for 20 hours per day.
• A manageable system so that the company does not require a full time IT support person to be on staff.

The Challenge

• Provide a solution that can be fully managed by DSM as an outsource without great cost.
• Design the system with effective redundancy, security and speed.
• Maintain support as if there was an in-house on staff IT support department.

The Solution

• DSM designed and implemented a centralized environment with totally secure remote access for all offices and users.
• Redundant High Speed Internet connectivity with automatic fail-over in case any connections go down.
• Implementation of DSM Monitoring System for 24 hour – 7 day a week monitoring of the complete environment for pro-active and instant re-active service and support - including all connectivity and remote locations.
• DSM after hours service standing by 24 hours a day – 7 days a week to provide support at any time of day or night within minutes.

The Results

• All offices are connected and function at speeds within 85 to 90 percent of head office direct connect.
• System up time reliability is excellent and users not effected by system outages.
• DSM provides full service and support 24 hours a day 7 days a week.
• DSM monitoring system alerts DSM support team of any issues before users are affected.
• DSM pro-active service ensures that system failures are averted.